This Privacy Policy explains how Lingo Mastery handles personal data when people visit the website, make course enquiries, book assessments, enrol, or take part in small-group language courses and related online services.
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion of data that is no longer required, or objection to certain processing. Some requests may be limited where we must keep information for legal, contractual, or operational reasons.
To help us process a rights request, we may ask for enough information to verify identity and locate the relevant records. We may also need to retain a record of the request and our response for compliance purposes.
We retain personal data for the period needed to manage enquiries, provide courses, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or de-identify it where practical, subject to any lawful retention requirement.
We may update this policy from time to time. The revised version will apply once it is posted on the website, unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the site or other appropriate communication.
We use personal data to respond to enquiries, assess course level, match learners to suitable groups and timetables, confirm terms, manage enrolment, deliver scheduled lessons and guided practice, monitor progress, handle payments, maintain records, support online consultations, and improve the reliability and security of the website and services.
We may share personal data with service providers that support website hosting, communications, booking administration, payment processing, and related technical functions. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data where required to comply with law, a court order, or a lawful request from a public authority, or where disclosure is necessary to protect our rights, users, staff, or the security of the website and services.
We may collect identification and contact details, course enquiry information, placement and level-screening responses, enrolment details, timetable preferences, payment-related records, and technical data such as device, browser, and usage information. Where online lessons or consultations are used, we may also process limited audio, video, or chat content needed to deliver the service.
We receive data from course enquiry forms, email or phone communications, online consultations, enrolment steps, lesson participation, progress reviews, and payment transactions. We also obtain technical information automatically from the website and connected systems when the site is accessed or used.
The site may use essential cookies for security and core functionality, preference cookies to remember basic settings, and analytics or performance cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and lifespan.
We use standard cookie controls to manage essential site operation, preference storage, and basic analytics or performance functions where enabled. Users can block or delete cookies through browser settings, and may need to refresh preferences after doing so. Some cookies are necessary for the site to function properly.
